A three-location dental group was missing 40% of inbound calls. Voxa now answers every call, books into their PMS, and backfills cancellations automatically.
412
appointments recovered in Q1
100%
call answer rate (from 60%)
-38%
no-show rate
$118k
estimated added production in 90 days
Harbor Dental's front-desk teams were answering phones between patient check-ins, and it showed: call tracking revealed 40% of inbound calls went to voicemail, and fewer than one in five voicemails converted to a booking. Cancellations left chair time empty because staff had no time to work the waitlist. The group was considering hiring three additional front-desk staff at a projected $150k/year.
We deployed Voxa, our AI voice receptionist, integrated with their practice management system across all three locations. Voxa answers every call in two rings, books and reschedules appointments with real-time calendar access, answers insurance and pricing questions from approved scripts, and escalates clinical questions to staff. Luna, our scheduling agent, runs confirmation sequences and offers cancelled slots to waitlisted patients by text within minutes.
Voxa answers every call we used to miss. In the first quarter she booked 412 appointments we simply would not have had — that's real revenue, not a demo metric.
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