Last updated: July 1, 2026
These Terms of Service ("Terms") govern your use of the Nembrix website and, together with a signed order form or statement of work, our services. By using the site you agree to these Terms.
Nembrix designs, deploys, and operates AI automation systems ('Services'). Specific deliverables, timelines, service levels, and fees are defined in a mutually executed order form or statement of work ('Order'), which takes precedence over these Terms where they conflict.
You agree to provide accurate information, secure necessary rights to data and systems you connect to the Services, designate a point of contact during implementation, and use the Services in compliance with applicable law — including obtaining any consents required for automated communications with your customers.
Implementation fees are fixed per Order. Subscriptions are billed monthly or annually in advance and, following any initial commitment period stated in the Order (typically 90 days), continue month-to-month until cancelled with 30 days' notice. Late payments may accrue interest at the lesser of 1.5% per month or the legal maximum.
You retain all rights to your data and business content. For custom development engagements, deliverables specified as client-owned in the Order are assigned to you on full payment. Nembrix retains ownership of its pre-existing platform, tooling, and know-how, and grants you a license to use them as part of the Services.
AI systems are probabilistic. While we engineer for accuracy with grounding, testing, and monitoring, we do not warrant that outputs will be error-free. Services are configured with escalation and approval controls agreed with you; you are responsible for maintaining the human oversight appropriate to your use case, and the Services do not provide legal, medical, or financial advice.
Each party will protect the other's confidential information with at least reasonable care and use it only to perform under these Terms. This obligation survives termination for five years, and for trade secrets, as long as they remain trade secrets.
We warrant that Services will be performed in a professional and workmanlike manner. Except as expressly stated, the Services and site are provided 'as is' without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.
To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, or consequential damages, and each party's aggregate liability is capped at the fees paid or payable to Nembrix in the twelve months preceding the claim. These limits do not apply to breaches of confidentiality, IP infringement, or amounts owed.
Either party may terminate an Order for material breach uncured within 30 days of written notice. On termination, we provide export of your data in standard formats and, on request, certified deletion within 60 days.
These Terms are governed by the laws of the State of California, excluding conflict-of-law rules. Disputes will be resolved in the state or federal courts of San Francisco County, California. If any provision is unenforceable, the rest remain in effect. Questions: hello@nembrix.com.